Privacy Policy

1. Introduction

FrankWorks ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using FrankWorks, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Company name and business information (for suppliers)
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)

Technical Data

We automatically collect certain information when you use our platform:

• CAD files and project specifications you upload
• Browser type, IP address, and device information
• Usage data, including pages viewed and actions taken
• Cookies and similar tracking technologies

Communication Data

We collect information from your communications with us, including support requests and feedback.

3. How We Use Your Information

We use the information we collect to:

• Process quotes, orders, and payments
• Match projects with appropriate manufacturing partners
• Communicate about orders, updates, and customer service
• Improve and optimize our platform and services
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send promotional communications (with your consent)

4. How We Share Your Information

With Manufacturing Partners

When you place an order, we share necessary project information (CAD files, specifications, shipping details) with the assigned machine shop to fulfill your order.

With Service Providers

We work with third-party service providers for:

• Payment processing (Stripe)
• Cloud hosting and data storage
• Email delivery and communications
• Analytics and platform monitoring

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety or the rights and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your CAD files and project data are stored securely and accessed only by authorized personnel and assigned manufacturing partners.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project files and order history are retained to support warranty claims, quality issues, and repeat orders.

You may request deletion of your account and associated data, subject to legal retention requirements.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

9. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our platform after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

FrankWorks
Email: support@frankworks.ca
Mailing address: 120 East Beaver Creek Rd, Suite 200, Richmond Hill, ON L4B 4V1